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Life is living when it is shared-or how to win at caregiving

You know the feeling. Something different happens. The normal day to day events are interrupted by some novel event. Like if there is a squirrel at the window. A squirrel looking into the house like he locked his keys inside. You see this. I imagine your first thought is to look around and see if anyone else has noticed this weird squirrel. Saying, “Do you see this?” seems to be the most natural thing at that moment. We need to share things. What we think, want, and don’t want. It’s a need so deep you might not even know it is there, like breathing. This doesn’t change after a diagnosis of dementia. Everyone wants to have this feeling, “if I am not there then I will be missed.” If you can provide that, “you are needed” feeling to a person living with dementia then you have done it. You win at caregiving….

Person-Centered Care

One day, I was trying to leave the house to teach a class on Person Centered care. I was already late. My Mom who was living with Alzheimer’s, and my (then) 5-year-old were deep into a game of War (4 packs of cards-serious game). I kissed each on the cheek to say “bye”. My daughter asked, “Where are you going?” “To teach a class,” I said. “About what?” asked Mom. I quickly explained what Person-Centered Care is. Too many words, I thought. I probably went too deep for her. My Mom looked confused, “Isn’t that just: Do unto others as you would have them do unto you?”  My daughter said, “You mean you have to teach people to be nice to each other?” “That’s basically what it is.” I told them.  On my way out, I heard Mom say “WAR!” as I closed the door behind me. Drawing by 5-year-old Grace of her and Grandma playing War at the dining room table….

Overall Tips on “Behaviors”

The word behavior in dementia care or even healthcare has gotten a bad rap. We tend to only think of the negative and not the positive. I use actions and reactions, since many “behaviors” are just reactions to our actions. If we get upset at our computer or we’re cranky at 4pm or maybe frustrated at a co-worker for not finishing their side of your project; no one says, “Geez Pam sure has some behaviors today.” We are reacting normal for the situation that we are in….

Sharing A Home – Preparing For When Family Moves In

“Son, We’re Moving In!”  Alzheimer’s disease. Stroke. Financial incident. Car accident. Surgery. Loneliness. Heart attack. There are many reasons you might move in with your parents or in-laws, or why they may move in with you. It is not a simple choice and there are some things everyone should consider.  First about me and my experience with sharing a home. We moved with my mom from Wisconsin to North Carolina because of her Alzheimer’s disease. We took care of her for 11 years. It’s been four years since she passed away. Recently my in-laws have moved in with us because rents just keep climbing, and they had to.  There was no question that they would move in with us. We have the space. It is close to their old place, so it is familiar and their friends are close by. But one major factor for you may be whether you move in with them or they move in with you. A few questions for you to ponder are:  • Which home has more room?  • Which home has a space for all family members to feel they have their own private spot?  • Is one of the homes all on one floor?  • Are their safety precautions already in place at one home over another?  • Will one home be easier to put in a ramp, get a wheelchair through doorways, or walk-in shower over the other home? A person may not need any of these aids right now, but could need them in the future.  • Does one home have a lower mortgage or no mortgage?  Relationship  If you do not have a good relationship with your parents, do not move in together. I get thinking your mom can babysit your kids, or maybe they have money and you could use the financial help. I understand you think they don’t have any options. But nothing will make you have a good relationship if you do not have one before you live together. It doesn’t need to be great, just good enough. Home Rules  Do you have any house rules? You may have some, and you don’t realize it. Like, shoes off in the entryway, or no smoking in the house. It may help everyone who lives in your home to know what they think the rules are. Sit down and write some home rules, together. Think about how to make them happen. Be prepared to explain the reason behind the rule. If you want everyone to take off their shoes, you may need a bench or chair for older people to change into a pair of secure, comfy slippers. Make a list and let them chime in with any of their ideas for house rules. Write them down. It can be a good time, actually.  Boundaries  After a few years with Alzheimer’s, mom had no boundaries, really. We were her care partners at first. As the disease progressed, we became her caregivers. We took care of all her…
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Ways to Help A Caregiver

Do you know a caregiver? Maybe a neighbor who keeps to themselves? A member of your church who hasn’t been attending because they are nervous about bringing their loved one? A coworker who is struggling? A friend or even a family member? How about paying them a visit?  Statistics reveal that between 40% and 70% of family caregivers experience symptoms of depression, which can often be caused by feelings of isolation and loneliness associated with the act of caregiving. Throughout COVID, we have heard about the isolation and loneliness of residents in long-term care communities. Yet there is another group of people who often feel alone and depressed: caregivers. More ideas on how to help: Don’t discount what doing something good for someone else can do for you. Performing acts of kindness decreases feelings of depression, gives you a sense of belonging, lowers your blood pressure, boosts your happiness, and increases self-esteem. The more you do for others, the more you are doing for yourself! April 11, 2024 by Karen Stobbe …
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Go With The Flow: Caregiving For Someone With Dementia Might Require A Little Improv.

Karen Stobbe’s dad was diagnosed with dementia more than 25 years ago and since that time, she has dedicated her life and skills as a theater professional into training others. “I went to every workshop, conference, and read every book. I wrote a performance about caregiving, then wrote a book, and then created my first training website. It began to feel like I was slowly crossing a river from theater to health care, putting down another stepping stone as I needed to move forward.” After her father died, her mother was diagnosed with dementia, and along with her husband Mondy and her daughter Grace, they cared for her mother for 10 years in their home. “Now Mondy’s parents are moving in with us. So here goes our next adventure,” she says. Can you share a personal experience relating to your methods/training? I use interactive techniques to train. I believe people learn more by doing than by only listening.  I also use improv exercises to train all types of caregivers. With my mom, we really practiced the improv guideline of ‘go with the flow’. Basically, in improv ‘go with the flow’ refers to whatever suggestion is thrown at you…go with it. No saying no. No denying the reality the other person has set up on stage. Go with what is happening. Same thing for being with a person living with dementia. My daughter was listening to music, and Mom asked her who was playing. Mom said she knew them. The Beatles. And not just knew them, but dated them. We could have said, “Mom, there is no way you knew the Beatles. And no way you dated any of them.” But why? Who was it hurting that she was saying this? You just go with it and listen to her tell her stories.  What do you think is the thing most of us don’t realize about dementia? That there is joy and laughter. That the more we understand how to be better caregivers, the better the experience is for all of us. That they are not trying to give anyone a hard time — they are having a hard time.  How do we get past the grief of someone not being who they were? As a person progresses in their dementia, I think the grief we feel as the person loses certain abilities and memories sometimes is grief about ourselves. Our personhood is wrapped into what others see in us, how they treat us, and love us. I know that as a caregiver, I may not have grieved some of the little things that my mom lost the ability to do, but as her daughter I did. And it was like losing little pieces of myself, my memories of who I am. I found my grief was more about me not having my mom to give advice and support in my life. Sure I could talk to her, and most of the time I got a pat on the head and she moved…

Visit A Caregiver, And Sweeten Their Day And Yours

How about paying them a visit?  Statistics reveal that between 40% and 70% of family caregivers experience symptoms of depression, which can often be caused by feelings of isolation and loneliness associated with the act of caregiving. Throughout COVID, we have heard about the isolation and loneliness of residents in long-term care communities. Yet there is another group of people who often feel alone and depressed: caregivers.  No matter what type of caregiver they are, if they are taking care of someone in their home, their life changed dramatically the minute their caregiving began. I have heard the following statements from many caregivers:  YOU can help. You can make a difference in someone’s life. I know it may feel awkward, or you might not know what to say or do. But paying a visit will not only be good for the caregiver – giving them a break will make a difference to the person they are caring for, too.  Here are some tips for visiting:  Please never say these phrases to the full-time caregiver: “Wow, your mom doesn’t seem to be as bad as you say.” “Your mom really has Alzheimer’s? She looks good.” It seems like a nice thing to say, but let’s think about it for a moment. What if there was something that caused you a lot of stress and anxiety, and someone said to you, “You know that thing that is breaking your heart? That seems almost unnoticeable to me!” It’s not a compliment. It just means you haven’t spent enough time in the situation. Also, examine your motivation to say those words. It’s probably coming from a place of nervousness. Dementia is scary, and you feel uncertain about what you are doing. Remember, don’t speak to make yourself feel better: She’s not so bad! She looks normal! Speak to make the caregiver feel better: What can I do that will help you the most?…

Wait a minute! What are YOU laughing at? A lot of stuff is funny. Maladaptive humor hurts. However, adaptive humor helps. Discover your motivation and see if you are the cause of your own problems.

The type of humor you use in caregiving really matters. A noteworthy 2018 study shows that, of the two paths that humor can take only one is useful. Are you relying on pointing out mistakes, asserting authority, and emphasizing compliance with your humor? Well, here’s the thing: it’s counterproductive. However, if your humor reflects values like equality, interdependence, and respect, then you’re on the right track. We get it – maladaptive humor can be quite funny at times. But when it comes to caregiving, it simply isn’t helpful. That’s where adaptive humor comes into play. It has the power to bring people together, reframe challenges, and foster a sense of purpose. And you know what? This can make life a whole lot easier. Having the correct motivation behind your humor is what will show you the way. Why are you going for with this bit of comedy? Who’s mood are you going to lighten? Is it to lift them up or to keep them in their place? Sometimes our frustration at the situation, our own past, or our feelings of inadequacy (about whatever) can motivate us to make maladaptive comedic choices. Notice that. Don’t judge yourself too harshly, just see the choice for what it is: unhelpful. This is the best way to make a better choice in the future. It may take time to break a bad habit of being negative. Being negative is very powerful in most cases. It just doesn’t have any positive power in dementia caregiving. Humor can lead to understanding, support, and connection. Reflect on the kind of humor you bring to caregiving, and see the positive difference positive choices can make….
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Alabama Resources

Area Agency on Aging

Email: ageline@adss.alabama.gov

Phone: 334-242-5743 or 1-877-425-2243


First Methodist Montgomery (Respite Ministry)

2416 W. Cloverdale Park Rd.Montgomery, Alabama 36106

Contact: Daphne Johnston - djohnston@fumcmontgomery.org

Auburn United Methodist (REACH)

137 S. Gay St

Auburn, AL 36830

Contact: Christine Brody - Christine.Browdy@aumc.net


St. Luke’s Episcopal Church (Founder’s Place)

3736 Montrose Rd

Mountain Brook, AL 35213

Contact: Susannah Whitsett - swhitsett@saint-lukes.com


Jewish Collat Services (CARES)

3940 Montclair Rd

Birmingham, AL 35213

Contact: Pam Leonard - pam@cjfsbham.org


Canterbury United Methodist (Encore)

350 Overbrook Rd

Mountain Brook, AL 35213

Contact: Patti Williams - encorepatti@gmail.com


First Methodist of Dothan (Respite Care)

1380 West Main St.

Dothan, AL 36301

Contact: katie@fumcdothan.org


Asbury United Methodist (Anchor)

6690 Cahaba Valley Rd.

Birmingham, AL 35242

Contact: Gina McIntyre


Grace Episcopal Church (Grace Place)

305 Arnold St NE

Cullman, AL 35055-2910

Contact: Melva Jackson - melvalayne@yahoo.com


First Methodist Guntersville (Marshall County Adult Day Program)

539 Gunter Ave.

Guntersville, AL 35976

Contact: Lulu Dobbs - lula.dobbs@gfumc.net


First Methodist Eufaula (Connections)

101 E. Barbour St.

Eufaula, AL 36027

Contact: Caty Richardson - caty.richardson@chlaw.com


First Methodist Demopolis (Salt)

200 E Decatur St Demopolis, AL 36732

Contact: Bambi Hamilton - adeer2@bellsouth.net


Fairhope United Methodist (Sheppard’s Place)

155 S Section St

Fairhope, AL 36532

Contact: Susi Caminetti - susiehc@gmail.com

Alaska Resources

Area Agency on Aging Locator

Email lisa.morley@alaska.gov

Phone: (907) 465-3250

Arizona Resources

Area Agency on Aging Locator

Email: CommunityServices@azag.gov; More direct emails at specific agency websites.

Phone: 602) 264-HELP – to report senior abuse.

Arkansas Resources

Area Agency On Aging Locator

Email: https://agingarkansas.org/contact/

Phone: 866)-964-7017

Contact Us

Colorado Area Agency on Aging Resources

Website: https://drcog.org/programs/area-agency-aging

Email: AreaAgencyonAging@drcog.org

Phone: 303-480-6700 ; 1(866) 959-3017

Ombudsman Resources

Website: https://disabilitylawco.org/colorado-long-term-care-ombudsman

Email: sengelking@disabilitylawco.org (State PACE ombudsman)

Phone: 303.722.0300

Name of Director: Leah McMahon

Connecticut Area Agency on Aging Resources

Website: https://portal.ct.gov/AgingandDisability/Content-Pages/Topics-A-Z/Area-Agencies-on-Aging

Email: Kathleen.sullivan@ct.gov

Phone: (860) 424-5055

State Ombudsman Resources

Website: https://portal.ct.gov/LTCOP ; For regional list https://portal.ct.gov/LTCOP/Content/Contact-Us/All-Regions

Email: ltcop@ct.gov

Phone 1-866-388-1888 or 860-424-5200

Delaware Area Agency on Aging Resources

Website: https://dhss.delaware.gov/dsaapd/

Email: delawareadrc@delaware.gov

Phone: 1-800-223-9074

Deleware Ombudsman Resources

Website: https://www.dhss.delaware.gov/dsaapd/ltcop.html

District List Website: http://ombudsman.myflorida.com/DistrictsList.php

Email: DelawareADRC@delaware.gov

Phone: 1-800-223-9074

Florida Area Agency on Aging Resources

Website: http://elderaffairs.state.fl.us/doea/arc.php

Email: information@elderaffairs.org

Phone: 850-414-2000

Florida State Ombudsman Resources

Website: http://ombudsman.myflorida.com/

Email: LTCOPInformer@elderaffairs.org

Phone: 850-414-2323 or toll-free 1-888-831-0404

Georgia Area Agency on Aging Resources

Website: https://aging.georgia.gov/locations

Email: https://dhs.georgia.gov/contact-form

Phone: (404) 657-5258

Georgia Ombudsman Resources

Website: https://www.georgiaombudsman.org/

Email: Melanie.McNeil@osltco.ga.gov

Phone: 866-552-4464

Name of Director: Melanie McNeil

Hawaii Area Agency on Aging Resources

Website: https://health.hawaii.gov/eoa/

Email: eoa@doh.hawaii.gov

Phone: (808) 586-0100

Hawaii State Ombudsman Resources

Website: https://www.ombudsman.hawaii.gov/

Email: complaints@ombudsman.hawaii.gov

Phone: (808) 587-0770

Name of State Ombudsman: John G McDermott

Idaho Area Agency on Aging Resources

Website: https://aging.idaho.gov/area-agencies-on-aging/

Email: ICOA@aging.idaho.gov

Phone: (208) 334-3833 Toll Free 1-877-471-2777

Idaho Ombudsman Resources

Website: https://aging.idaho.gov/stay-safe/ombudsman/

Email: cathy.hart@aging.idaho.gov

Phone: 208-334-3833

Name of Director: Cathy Hart

Illinois Area Agency on Aging Resources

Website: https://www2.illinois.gov/aging/forprofessionals/Pages/AreaAgenciesOnAging.aspx

Email: cheryl.barrett@illinois.gov

Phone: 1-800-252-8966

Illinois Ombudsman Resources

Website: https://www2.illinois.gov/aging/programs/LTCOmbudsman/Pages/default.aspx

Local List Emails: https://www2.illinois.gov/aging/programs/LTCOmbudsman/Pages/default.aspx

Email: aging.ilsenior@illinois.gov

Phone: 1-800-252-8966 - Senior Helpline

Name of Director: Kelly Richards

Indiana Area Agency on Aging Resources

Website: https://www.in.gov/fssa/da/area-agencies-on-aging/

Email: https://faqs.in.gov/hc/en-us/requests/new

Phone: 800-986-3505

Indiana Ombudsman Resources

Website: https://www.in.gov/ombudsman/

https://www.in.gov/ombudsman/long-term-care-ombudsman/contact-information/

Email: LongTermCareOmbudsman@ombudsman.IN.gov

Phone: 800-622-4484 or 317-232-7134

Name of Director: Lynn Clough – State Ombudsman

Iowa Area Agency on Aging Resources

Website: https://iowaaging.gov/area-agencies-aging/find-your-local-area-agency-aging

Email: https://iowaaging.gov/contact-us

Phone: 1-800-532-3213

Iowa Ombudsman Resources

Website: https://ombudsman.ks.gov/ and https://ombudsman.ks.gov/contact-the-office

Email: ombudsman@legis.iowa.gov

Phone: 515.281.3592

Name of Director: Cindy Pederson

Kansas Area Agency on Aging Resources

Website: https://www.kdads.ks.gov/commissions/commission-on-aging/aging-and-disability-resource-centers

Email: https://k4ad.org/contact-us All emails under the Area Agency on Aging Regional List

Phone: 855-200-ADRC (2372)

Kansas Ombudsman Resources

Website: https://ombudsman.ks.gov/ For individual counties https://ombudsman.ks.gov/contact-the-office

Email: Barbara.hickert@ks.gov

Phone: (785) 296 - 3017 Toll FREE (877) 662 - 8362

Name of Director: Barbara Hickert, State LTC Ombudsman

Kentucky Area Agency on Aging Resources

Website: https://chfs.ky.gov/agencies/dail/Pages/aaail.aspx

Email: chfs.listens@ky.gov

Phone: (502) 564-6930

Kentucky Ombudsman Resources

Website: https://chfs.ky.gov/agencies/os/omb/Pages/default.aspx

Email: sherryculp@ombuddy.org

Phone: (859) 277-9215 Toll Free:(800) 372-2991

Name of Director: Sherry Culp, State Ombudsman

Louisiana Area Agency on Aging Resources

Website: http://goea.louisiana.gov/index.cfm?md=pagebuilder&tmp=home&pid=10&pnid=0&nid=8

Email: Shirely.Merrick@la.gov

Phone: (225) 342-7100

Louisiana Ombudsman Resources

Website: http://goea.louisiana.gov/index.cfm?md=pagebuilder&tmp=home&pid=107&pnid=2&nid=15

Email: StateOmbudsman@la.gov

Phone: (225) 342-7100 Toll-Free: (866) 632-0922

Name of Director: Rosa Walton, State Long Term Care Ombudsman

Maine Area Agency on Aging Resources

Website: https://www.maine.gov/dhhs/oads/get-support/older-adults-disabilities/area-agencies-on-aging

Phone: 1-877-353-3771

Maine Ombudsman Resources

Website: https://www.maineombudsman.org/

Email: MLTCOP@MaineOmbudsman.org

Phone: (207) 621-1079 (800) 499-0229

Name of Director: Brenda Gallant, State LTC Ombudsman

Maryland Area Agency on Aging Resources

Website: https://aging.maryland.gov/accesspoint/Pages/Area-Agencies-on-Aging.aspx

Phone: (410) 767-1100 or (800) 243-3425

Maryland Ombudsman Resources

Website: https://aging.maryland.gov/Pages/state-long-term-care-ombudsman.aspx

https://aging.maryland.gov/Documents/OmbudsmanLocation.pdf

Phone: (410) 767-1100 or (800) 243-3425

Massachusetts Area Agency on Aging Resources

Website: http://www.caremassachusetts.org/list10_MA_Aging_Services_senior_centers.htm

Email: http://www.caremassachusetts.org/a1_MA_request.htm

Phone: (617) 727-7750

Massachusetts Ombudsman Resources

Website: https://www.mass.gov/service-details/ombudsman-programs

Phone: (800) 243-4636

Name of Director: Carolyn Fenn

Michigan Area Agency on Aging Resources

Website: https://www.michigan.gov/osa/1,4635,7-234-64081-295815--,00.html

Email: AASAInfo@michigan.gov

Phone: 517-241-4100

Michigan Ombudsman Resources

Website: https://mltcop.org/

Email: https://mltcop.org/contact

Phone: Local Ombudsman 1-866-485-9393 State Ombudsman Phone: (517) 827-8040

Minnesota Area Agency on Aging Resources

Website: https://mn.gov/board-on-aging/about-us/area-agencies/

Email: mba.dhs@state.mn.us

Minnesota Ombudsman Resources

Website: https://mn.gov/dhs/people-we-serve/seniors/services/ombudsman/

Emaill: cheryl.hennen@state.mn.us

https://www.health.state.mn.us/facilities/regulation/billofrights/docs/ombudsdir.pdf

Phone: 651-431-2555, toll-free at 800-657-3591

Mississippi Area Agency on Aging Resources

Website: https://www.mdhs.ms.gov/adults-seniors/area-agencies-on-aging/

Phone: 601-359-4929

Mississippi Ombudsman Resources

Website: https://www.mdhs.ms.gov/adults-seniors/state-long-term-care-ombudsman/

Email: lisam.smith@mdhs.ms.gov (State Ombudsman)

Email List: https://www.mdhs.ms.gov/adults-seniors/state-long-term-care-ombudsman/

Phone: 601-359-4500

Name of Director: Lisa Smith, State Ombudsman

Missouri Area Agency on Aging Resources

Website: https://health.mo.gov/seniors/aaa/

Email: info@health.mo.gov

Phone: 573-526-4542

Missouri Ombudsman Resources

Website: https://health.mo.gov/seniors/ombudsman/

https://health.mo.gov/seniors/ombudsman/pdf/OmbudRegion.pdf

Email: LTCOmbudsman@health.mo.gov

Phone: (800) 309-3282

Name of Director: Jenny Hollandsworth , State LTC Ombudsman

Montana Area Agency on Aging Resources

Website: https://dphhs.mt.gov/sltc/aging/areaagenciesonaging

Email: http://sfx.vqo.mybluehost.me/M4A/?page_id=57

Phone: (406) 444-4077

Montana Ombudsman Resources

Website: https://dphhs.mt.gov/sltc/aging/longtermcareombudsman

https://dphhs.mt.gov/Portals/85/sltc/documents/Ombudsman/ OmbudsmanList_1.pdf?ver=2020-12-02-153226-383

Email: slee@ncils.org

Phone: 1-800-332-2272

Name of Director: Shellye Lee, State Long-Term Care Ombudsman

Nebraska Area Agency on Aging Resources

Website: https://nebaaaa.org/

Email: https://nebaaaa.org/contact.html

Phone: 402-471-4624

Nebraska Ombudsman Resources

Website: http://dhhs.ne.gov/Pages/Aging-Ombudsman.aspx

http://dhhs.ne.gov/Documents/LTCO%20Service%20Map.pdf

Email: DHHS.LTCOmbudsman@nebraska.gov

Phone: (800) 942-7830

Name of Director:

Penny Clark, State Long Term Care Ombudsman

Nevada Area Agency on Aging Resources

Website: http://adsd.nv.gov/Programs/ADSD_Programs/

Email: BEAS@dhhs.nh.gov

Phone: (603) 271-9203

Nevada Ombudsman Resources

Website: http://adsd.nv.gov/Programs/Seniors/LTCOmbudsman/ LTCOmbudsProg/

Email: adsd@adsd.nv.gov

Phone: (775) 687-4210

Name of Director: Jennifer Williams-Woods, State LTC Ombudsman

New Hampshire Area Agency on Aging Resources

Website: https://www.dhhs.nh.gov/dcbcs/beas/

Email: BEAS@dhhs.nh.gov

Phone: (603) 271-9203

New Hampshire Ombudsman Resources

Website: https://www.dhhs.nh.gov/oltco/

Email: OLTCO@dhhs.nh.gov

Phone: (603) 271-4375, (800) 442-5640

Name of Director: Susan Buxton, State LTC Ombudsman

New Jersey Area Agency on Aging Resources

Websitehttps://www.state.nj.us/humanservices/doas/home/aaaa.html

Email: https://www.state.nj.us/humanservices/doas/contact/email/

Phone: 1-877-222-3737

New Jersey Ombudsman Resources

Website: https://www.nj.gov/ooie/

Email: ombudsman@ltco.nj.gov

Phone: 1-800-792-9770

Name of Director: Laurie Facciarossa Brewer , State LTC Ombudsman

New Mexico Area Agency on Aging Resources

Website:http://www.nmaging.state.nm.us/aaa.aspx

Email: http://www.nmaging.state.nm.us/Contact_Us.aspx

Phone: 1-800-432-2080, 1-505-476-4937

New Mexico Ombudsman Resources

Website: https://www.nmaging.state.nm.us/Long_Term_Ombudsman.aspx

Email: http://www.nmaging.state.nm.us/Contact_Us.aspx

Phone: 1-866-451-2901

Name of Director: Zackary Quintero , Interim State LTC Ombudsman

New York Area Agency on Aging Resources

Website: https://aging.ny.gov/

Email: NYSOFA@aging.ny.gov

Phone: 1-844-697-6321

New York Ombudsman Resources

Website: https://aging.ny.gov/long-term-care-ombudsman-program

https://aging.ny.gov/locationsearch/ombudsmen

Email: ombudsman@aging.ny.gov

Phone: 1 (855) 582-6769

Name of Director: Claudette Royal , State LTC Ombudsman

North Carolina Area Agency on Aging

Website: https://www.ncdhhs.gov/divisions/daas

Phone: 919-855-3400

North Carolina Ombudsman

Website: https://www.ncdhhs.gov/assistance/adult-services/long-term-care-ombudsman

Email: Victor.orija@dhhs.nc.govrenee.kea@dhhs.nc.gov  or lakendra.dixon@dhhs.nc.gov

Phone: 919-855-3400 (Joyce Massey-Smith – Director)

Name of Director: Victor Orija , State Ombudsman (Joyce Massey-Smith – Director)

North Dakota Area Agency on Aging Resources

Website: https://www.nd.gov/dhs/services/adultsaging/

Email: carechoice@nd.gov

Phone: 1-855-462-5465

North Dakota Ombudsman Resources

Website: https://www.nd.gov/dhs/services/adultsaging/ombudsman.html

Email: dhsagingombud@nd.gov

Phone: 855-462-5465, select option 3 and ask for the Long Term Care Ombudsman Program.

Ohio Area Agency on Aging Resources

Website: http://ohioaging.org/area-agencies/

Email: http://ohioaging.org/contact-us/

Phone: 614-481-3511

Ohio Ombudsman Resources

Website: https://ohio.gov/wps/portal/gov/site/residents/resources/office-of-the-state-long-term-care-ombudsman

https://aging.ohio.gov/wps/portal/gov/aging/care-and-living/get-help/get-an-advocate

Email: OhioOmbudsman@age.ohio.gov

Phone: (1-800-282-1206

Name of Director: Beverley Laubert , State LTC Ombudsman

Oklahoma Area Agency on Aging Resources

Wesbite: https://www.agingcare.com/local/oklahoma-aging-services-division-oklahoma-city-area-agency-on-aging-ok

Email: info@okdrs.gov

Phone: 405) 521-2281

Oklahoma Ombudsman Resources

Website: https://oklahoma.gov/okdhs/services/aging-services/ombudsman.html

https://oklahoma.gov/okdhs/services/ aging/ombudsmensupervisorkeypersonnel.html

Email: ombudsman.intake.line@okdhs.org

Phone: (405) 521-2281

Name of Director: William Whited , State LTC Ombudsman

Oregon Area Agency on Aging Resources

Website: http://www.o4ad.org/

Email: info@o4ad.org

Phone: 503-463-8692

Oregon Ombudsman Resources

Website: https://www.oltco.org/oltco/index.html

Email: ltco.info@oregon.gov

Phone: 800-522-2602 | 503-378-6533

Name of Director: Fred Steele , State LTC Ombudsman

Pennsylvania Area Agency on Aging Resources

Website: https://www.aging.pa.gov/local-resources/Pages/AAA.aspx

Email: aging@pa.gov

Phone: (717) 783-1550

Pennsylvania Ombudsman Resources

Website: https://www.aging.pa.gov/aging-services/Pages/Ombudsman.aspx

Email: aging@pa.gov

Phone: (717) 783-1550

Name of Director: Margaret Barajas , State LTC Ombudsman

Rhode Island Area Agency on Aging Resources

Website: http://oha.ri.gov/index.php

Email: http://oha.ri.gov/get-involved/feedback/feedback-form/

Phone: 401-462-3000

Rhode Island Ombudsman Resources

Website: http://oha.ri.gov/what-we-do/protect/ltco/

Email: http://oha.ri.gov/get-involved/feedback/feedback-form/

Phone: 401-462-3000

Name of Director: Kathleen Heren , State LTC Ombudsman

South Carolina Area Agency on Aging Resources

Website: https://aging.sc.gov/

Email: https://aging.sc.gov/form/contact

Phone: 1-800-868-9095

South Carolina Ombudsman Resources

Website: http://ombudsman.sc.gov/

Email: https://aging.sc.gov/form/contact

Phone: 1-800-868-9095

Name of Director: A. Dale Watson , State LTC Ombudsman

South Dakota Area Agency on Aging Resources

Website: https://dhs.sd.gov/LTSS/default.aspx

Phone: https://dhs.sd.gov/contactus.aspx

South Dakota Ombudsman Resources

Website: https://dhs.sd.gov/ltss/ombudsman.aspx

Local Offices: https://dhs.sd.gov/ltss/ombudsmanoffices.aspx

Email: LTCO@state.sd.us

Phone: 1.866.854.5465

Tennessee Area Agency on Aging Resources

Website: https://www.tn.gov/aging/resource-maps/tennessee-area-agencies-on-aging-and-disability.html

Email: laverdia.mccullough@tn.gov

Phone: (615) 741-2056

Tennessee Ombudsman Resources

Website: https://www.tn.gov/aging/our-programs/long-term-care-ombudsman.html

Email: quiteka.moten@tn.gov

Phone: 615-253-5412

Texas Area Agency on Aging Resources

Website: https://hhs.texas.gov/doing-business-hhs/provider-portals/long-term-care-providers/area-agencies-aging-aaa

Email: AAA.help@hhsc.state.tx.us

Phone: 855-937-2372

Texas Ombudsman Resources

Website: https://apps.hhs.texas.gov/news_info/ombudsman/

Email: ltc.ombudsman@hhsc.state.tx.us

Phone: 1-800-252-2412

Name of Director: Patty Ducayet , State LTC Ombudsman

Utah Area Agency on Aging Resources

Website: https://daas.utah.gov

Email: dhsinfo@utah.gov

Phone: (801) 538-4171

Utah Ombudsman Resources

Website: https://daas.utah.gov/long-term-care-ombudsman/

https://daas.utah.gov/ombudsman-locations/

Email: dmusto@utah.gov

Phone: (801) 538-3910

Name of Director: Daniel Musto , State LTC Ombudsman

Vermont Area Agency on Aging

Website: https://www.vermont4a.org/

Email: janet@vermont4a.org

Phone: 1-800-642-5119   

Vermont Ombudsman

Website: https://asd.vermont.gov/services/ltc-ombudsman-program

Email: https://vtlawhelp.org/vtlegal_gethelp

Phone: 1-800-917-7787

Name of Director: Sean Londergan , State LTC Ombudsman

Virginia Area Agency on Aging Resources

Website: https://www.vda.virginia.gov/aaamap.htm

Email: Kathryn.hayfield@dars.virginia.gov

Phone: 804-662-9333, Toll Free: 800-552-3402

Virginia Ombudsman Resources

Website: https://elderrightsva.org/

https://elderrightsva.org/locations.htm#dir

Email: ombudsman@dars.virginia.gov

Phone: 800-552-3402, (804) 565-1600

Washington State Area Agency on Aging Resources

Website: https://www.dshs.wa.gov/altsa/home-and-community-services/agencies-help

Phone: 1-800-833-6384

Washington State Ombudsman Resources

Website: https://www.waombudsman.org/

Email: ltcop@mschelps.org

Phone: 1-800-562-6028

Name of Director: Patricia Hunter, State Ombudsman

West Virginia Area Agency on Aging Resources

Website:http://www.wvseniorservices.gov/GettingAnswers/OverviewofAgingProgramsInWestVirginia/AreaAgenciesonAging/tabid/97/Default.aspx

Email: robert.e.rowall@wv.gov

Phone: (304) 558-3317

West Virginia Ombudsman Resources

Website: http://www.wvseniorservices.gov/StayingSafe/LongTermCareOmbudsmanProgram/tabid/81/Default.aspx

http://www.wvseniorservices.gov/LinkClick.aspx?fileticket=twbgtHAqKXc%3d&tabid=81

Phone: 1-800-834-0598 

Name of Director: Suzanne Messenger , State LTC Ombudsman

Wisconsin Area Agency on Aging Resources

Website: https://www.dhs.wisconsin.gov/aging/offices/regaaas.htm

Email: kathleen.steele@dhs.wisconsin.gov

Phone: 608-266-2536 (Kathleen Steele)

Wisconsin Ombudsman Resources

Website: http://longtermcare.wi.gov/

Email: BOALTC@Wisconsin.Gov

Phone: 1-800-815-0015

Name of Director: Heather A. Bruemmer , State LTC Ombudsman

Wyoming Area Agency on Aging Resources

Website: https://health.wyo.gov/aging/

Email: https://health.wyo.gove/header-contact-form//?page-id=86

Phone: 307-777-7995, 800-442-2766

Wyoming Ombudsman Resources

Website: https://health.wyo.gov/admin/long-term-care-ombudsman-program/

http://www.wyomingseniors.com/

Email: https://health.wyo.gov/header-contact-form/?page-id=15709

Phone: 307-777-2885

Name of Director: Patricia Hall , State LTC Ombudsman

Washington DC Area Agency on Aging Resources

Website: https://dacl.dc.gov/

Email: dacl@dc.gov

Phone: (202) 724-5626

Washington DC Ombudsman Resources

Website: https://dhcf.dc.gov/page/office-health-care-ombudsman-and-bill-rights

Email: dcoa@dc.gov

healthcareombudsman@dc.gov

Phone: (202) 724-5626