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Know How Pathway: Looking at the WHY: Understanding Behaviors

Behaviors or the actions and reactions of people living with dementia have many reasons why. Here is a good place to start to understand the Why’s and What To Do’s.

Also here is a blog post on overall “behaviors”

https://beinginthemoment.org/overall-tips-on-behaviors/

Know-How Pathways are meant to be viewed in order to help you better navigate concepts.

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Alabama Resources

Area Agency on Aging

Email: ageline@adss.alabama.gov

Phone: 334-242-5743 or 1-877-425-2243

First Methodist Montgomery (Respite Ministry)

2416 W. Cloverdale Park Rd.Montgomery, Alabama 36106

Contact: Daphne Johnston - djohnston@fumcmontgomery.org

Auburn United Methodist (REACH)

137 S. Gay St

Auburn, AL 36830

Contact: Christine Brody - Christine.Browdy@aumc.net

St. Luke’s Episcopal Church (Founder’s Place)

3736 Montrose Rd

Mountain Brook, AL 35213

Contact: Susannah Whitsett - swhitsett@saint-lukes.com

Jewish Collat Services (CARES)

3940 Montclair Rd

Birmingham, AL 35213

Contact: Pam Leonard - pam@cjfsbham.org

Canterbury United Methodist (Encore)

350 Overbrook Rd

Mountain Brook, AL 35213

Contact: Patti Williams - encorepatti@gmail.com

First Methodist of Dothan (Respite Care)

1380 West Main St.

Dothan, AL 36301

Contact: katie@fumcdothan.org

Asbury United Methodist (Anchor)

6690 Cahaba Valley Rd.

Birmingham, AL 35242

Contact: Gina McIntyre

Grace Episcopal Church (Grace Place)

305 Arnold St NE

Cullman, AL 35055-2910

Contact: Melva Jackson - melvalayne@yahoo.com

First Methodist Guntersville (Marshall County Adult Day Program)

539 Gunter Ave.

Guntersville, AL 35976

Contact: Lulu Dobbs - lula.dobbs@gfumc.net

First Methodist Eufaula (Connections)

101 E. Barbour St.

Eufaula, AL 36027

Contact: Caty Richardson - caty.richardson@chlaw.com

First Methodist Demopolis (Salt)

200 E Decatur St Demopolis, AL 36732

Contact: Bambi Hamilton - adeer2@bellsouth.net

Fairhope United Methodist (Sheppard’s Place)

155 S Section St

Fairhope, AL 36532

Contact: Susi Caminetti - susiehc@gmail.com

Alaska Resources

Area Agency on Aging Locator

Email lisa.morley@alaska.gov

Phone: (907) 465-3250

Arizona Resources

Area Agency on Aging Locator

Email: CommunityServices@azag.gov; More direct emails at specific agency websites.

Phone: 602) 264-HELP – to report senior abuse.

Arkansas Resources

Area Agency On Aging Locator

Email: https://agingarkansas.org/contact/

Phone: 866)-964-7017

Contact Us

California Resources

Area Agency on Aging Locator

Email: https://www.aging.ca.gov/Contact_Us/Contact_the_California_Department_of_Aging/

Phone: 1-800-510-2020

Colorado Area Agency on Aging Resources

Website: https://drcog.org/programs/area-agency-aging

Email: AreaAgencyonAging@drcog.org

Phone: 303-480-6700 ; 1(866) 959-3017

Ombudsman Resources

Website: https://disabilitylawco.org/colorado-long-term-care-ombudsman

Email: sengelking@disabilitylawco.org (State PACE ombudsman)

Phone: 303.722.0300

Name of Director: Leah McMahon

Connecticut Area Agency on Aging Resources

Website: https://portal.ct.gov/AgingandDisability/Content-Pages/Topics-A-Z/Area-Agencies-on-Aging

Email: Kathleen.sullivan@ct.gov

Phone: (860) 424-5055

State Ombudsman Resources

Website: https://portal.ct.gov/LTCOP ; For regional list https://portal.ct.gov/LTCOP/Content/Contact-Us/All-Regions

Email: ltcop@ct.gov

Phone 1-866-388-1888 or 860-424-5200

Delaware Area Agency on Aging Resources

Website: https://dhss.delaware.gov/dsaapd/

Email: delawareadrc@delaware.gov

Phone: 1-800-223-9074

Deleware Ombudsman Resources

Website: https://www.dhss.delaware.gov/dsaapd/ltcop.html

District List Website: http://ombudsman.myflorida.com/DistrictsList.php

Email: DelawareADRC@delaware.gov

Phone: 1-800-223-9074

Florida Area Agency on Aging Resources

Website: http://elderaffairs.state.fl.us/doea/arc.php

Email: information@elderaffairs.org

Phone: 850-414-2000

Florida State Ombudsman Resources

Website: http://ombudsman.myflorida.com/

Email: LTCOPInformer@elderaffairs.org

Phone: 850-414-2323 or toll-free 1-888-831-0404

Georgia Area Agency on Aging Resources

Website: https://aging.georgia.gov/locations

Email: https://dhs.georgia.gov/contact-form

Phone: (404) 657-5258

Georgia Ombudsman Resources

Website: https://www.georgiaombudsman.org/

Email: Melanie.McNeil@osltco.ga.gov

Phone: 866-552-4464

Name of Director: Melanie McNeil

Hawaii Area Agency on Aging Resources

Website: https://health.hawaii.gov/eoa/

Email: eoa@doh.hawaii.gov

Phone: (808) 586-0100

Hawaii State Ombudsman Resources

Website: https://www.ombudsman.hawaii.gov/

Email: complaints@ombudsman.hawaii.gov

Phone: (808) 587-0770

Name of State Ombudsman: John G McDermott

Idaho Area Agency on Aging Resources

Website: https://aging.idaho.gov/area-agencies-on-aging/

Email: ICOA@aging.idaho.gov

Phone: (208) 334-3833 Toll Free 1-877-471-2777

Idaho Ombudsman Resources

Website: https://aging.idaho.gov/stay-safe/ombudsman/

Email: cathy.hart@aging.idaho.gov

Phone: 208-334-3833

Name of Director: Cathy Hart

Illinois Area Agency on Aging Resources

Website: https://www2.illinois.gov/aging/forprofessionals/Pages/AreaAgenciesOnAging.aspx

Email: cheryl.barrett@illinois.gov

Phone: 1-800-252-8966

Illinois Ombudsman Resources

Website: https://www2.illinois.gov/aging/programs/LTCOmbudsman/Pages/default.aspx

Local List Emails: https://www2.illinois.gov/aging/programs/LTCOmbudsman/Pages/default.aspx

Email: aging.ilsenior@illinois.gov

Phone: 1-800-252-8966 - Senior Helpline

Name of Director: Kelly Richards

Indiana Area Agency on Aging Resources

Website: https://www.in.gov/fssa/da/area-agencies-on-aging/

Email: https://faqs.in.gov/hc/en-us/requests/new

Phone: 800-986-3505

Indiana Ombudsman Resources

Website: https://www.in.gov/ombudsman/

https://www.in.gov/ombudsman/long-term-care-ombudsman/contact-information/

Email: LongTermCareOmbudsman@ombudsman.IN.gov

Phone: 800-622-4484 or 317-232-7134

Name of Director: Lynn Clough – State Ombudsman

Iowa Area Agency on Aging Resources

Website: https://iowaaging.gov/area-agencies-aging/find-your-local-area-agency-aging

Email: https://iowaaging.gov/contact-us

Phone: 1-800-532-3213

Iowa Ombudsman Resources

Website: https://ombudsman.ks.gov/ and https://ombudsman.ks.gov/contact-the-office

Email: ombudsman@legis.iowa.gov

Phone: 515.281.3592

Name of Director: Cindy Pederson

Kansas Area Agency on Aging Resources

Website: https://www.kdads.ks.gov/commissions/commission-on-aging/aging-and-disability-resource-centers

Email: https://k4ad.org/contact-us All emails under the Area Agency on Aging Regional List

Phone: 855-200-ADRC (2372)

Kansas Ombudsman Resources

Website: https://ombudsman.ks.gov/ For individual counties https://ombudsman.ks.gov/contact-the-office

Email: Barbara.hickert@ks.gov

Phone: (785) 296 - 3017 Toll FREE (877) 662 - 8362

Name of Director: Barbara Hickert, State LTC Ombudsman

Kentucky Area Agency on Aging Resources

Website: https://chfs.ky.gov/agencies/dail/Pages/aaail.aspx

Email: chfs.listens@ky.gov

Phone: (502) 564-6930

Kentucky Ombudsman Resources

Website: https://chfs.ky.gov/agencies/os/omb/Pages/default.aspx

Email: sherryculp@ombuddy.org

Phone: (859) 277-9215 Toll Free:(800) 372-2991

Name of Director: Sherry Culp, State Ombudsman

Louisiana Area Agency on Aging Resources

Website: http://goea.louisiana.gov/index.cfm?md=pagebuilder&tmp=home&pid=10&pnid=0&nid=8

Email: Shirely.Merrick@la.gov

Phone: (225) 342-7100

Louisiana Ombudsman Resources

Website: http://goea.louisiana.gov/index.cfm?md=pagebuilder&tmp=home&pid=107&pnid=2&nid=15

Email: StateOmbudsman@la.gov

Phone: (225) 342-7100 Toll-Free: (866) 632-0922

Name of Director: Rosa Walton, State Long Term Care Ombudsman

Maine Area Agency on Aging Resources

Website: https://www.maine.gov/dhhs/oads/get-support/older-adults-disabilities/area-agencies-on-aging

Phone: 1-877-353-3771

Maine Ombudsman Resources

Website: https://www.maineombudsman.org/

Email: MLTCOP@MaineOmbudsman.org

Phone: (207) 621-1079 (800) 499-0229

Name of Director: Brenda Gallant, State LTC Ombudsman

Maryland Area Agency on Aging Resources

Website: https://aging.maryland.gov/accesspoint/Pages/Area-Agencies-on-Aging.aspx

Phone: (410) 767-1100 or (800) 243-3425

Maryland Ombudsman Resources

Website: https://aging.maryland.gov/Pages/state-long-term-care-ombudsman.aspx

https://aging.maryland.gov/Documents/OmbudsmanLocation.pdf

Phone: (410) 767-1100 or (800) 243-3425

Massachusetts Area Agency on Aging Resources

Website: http://www.caremassachusetts.org/list10_MA_Aging_Services_senior_centers.htm

Email: http://www.caremassachusetts.org/a1_MA_request.htm

Phone: (617) 727-7750

Massachusetts Ombudsman Resources

Website: https://www.mass.gov/service-details/ombudsman-programs

Phone: (800) 243-4636

Name of Director: Carolyn Fenn

Michigan Area Agency on Aging Resources

Website: https://www.michigan.gov/osa/1,4635,7-234-64081-295815--,00.html

Email: AASAInfo@michigan.gov

Phone: 517-241-4100

Michigan Ombudsman Resources

Website: https://mltcop.org/

Email: https://mltcop.org/contact

Phone: Local Ombudsman 1-866-485-9393 State Ombudsman Phone: (517) 827-8040

Minnesota Area Agency on Aging Resources

Website: https://mn.gov/board-on-aging/about-us/area-agencies/

Email: mba.dhs@state.mn.us

Minnesota Ombudsman Resources

Website: https://mn.gov/dhs/people-we-serve/seniors/services/ombudsman/

Emaill: cheryl.hennen@state.mn.us

https://www.health.state.mn.us/facilities/regulation/billofrights/docs/ombudsdir.pdf

Phone: 651-431-2555, toll-free at 800-657-3591

Mississippi Area Agency on Aging Resources

Website: https://www.mdhs.ms.gov/adults-seniors/area-agencies-on-aging/

Phone: 601-359-4929

Mississippi Ombudsman Resources

Website: https://www.mdhs.ms.gov/adults-seniors/state-long-term-care-ombudsman/

Email: lisam.smith@mdhs.ms.gov (State Ombudsman)

Email List: https://www.mdhs.ms.gov/adults-seniors/state-long-term-care-ombudsman/

Phone: 601-359-4500

Name of Director: Lisa Smith, State Ombudsman

Missouri Area Agency on Aging Resources

Website: https://health.mo.gov/seniors/aaa/

Email: info@health.mo.gov

Phone: 573-526-4542

Missouri Ombudsman Resources

Website: https://health.mo.gov/seniors/ombudsman/

https://health.mo.gov/seniors/ombudsman/pdf/OmbudRegion.pdf

Email: LTCOmbudsman@health.mo.gov

Phone: (800) 309-3282

Name of Director: Jenny Hollandsworth , State LTC Ombudsman

Montana Area Agency on Aging Resources

Website: https://dphhs.mt.gov/sltc/aging/areaagenciesonaging

Email: http://sfx.vqo.mybluehost.me/M4A/?page_id=57

Phone: (406) 444-4077

Montana Ombudsman Resources

Website: https://dphhs.mt.gov/sltc/aging/longtermcareombudsman

https://dphhs.mt.gov/Portals/85/sltc/documents/Ombudsman/ OmbudsmanList_1.pdf?ver=2020-12-02-153226-383

Email: slee@ncils.org

Phone: 1-800-332-2272

Name of Director: Shellye Lee, State Long-Term Care Ombudsman

Nebraska Area Agency on Aging Resources

Website: https://nebaaaa.org/

Email: https://nebaaaa.org/contact.html

Phone: 402-471-4624

Nebraska Ombudsman Resources

Website: http://dhhs.ne.gov/Pages/Aging-Ombudsman.aspx

http://dhhs.ne.gov/Documents/LTCO%20Service%20Map.pdf

Email: DHHS.LTCOmbudsman@nebraska.gov

Phone: (800) 942-7830

Name of Director:

Penny Clark, State Long Term Care Ombudsman

Nevada Area Agency on Aging Resources

Website: http://adsd.nv.gov/Programs/ADSD_Programs/

Email: BEAS@dhhs.nh.gov

Phone: (603) 271-9203

Nevada Ombudsman Resources

Website: http://adsd.nv.gov/Programs/Seniors/LTCOmbudsman/ LTCOmbudsProg/

Email: adsd@adsd.nv.gov

Phone: (775) 687-4210

Name of Director: Jennifer Williams-Woods, State LTC Ombudsman

New Hampshire Area Agency on Aging Resources

Website: https://www.dhhs.nh.gov/dcbcs/beas/

Email: BEAS@dhhs.nh.gov

Phone: (603) 271-9203

New Hampshire Ombudsman Resources

Website: https://www.dhhs.nh.gov/oltco/

Email: OLTCO@dhhs.nh.gov

Phone: (603) 271-4375, (800) 442-5640

Name of Director: Susan Buxton, State LTC Ombudsman

New Jersey Area Agency on Aging Resources

Websitehttps://www.state.nj.us/humanservices/doas/home/aaaa.html

Email: https://www.state.nj.us/humanservices/doas/contact/email/

Phone: 1-877-222-3737

New Jersey Ombudsman Resources

Website: https://www.nj.gov/ooie/

Email: ombudsman@ltco.nj.gov

Phone: 1-800-792-9770

Name of Director: Laurie Facciarossa Brewer , State LTC Ombudsman

New Mexico Area Agency on Aging Resources

Website:http://www.nmaging.state.nm.us/aaa.aspx

Email: http://www.nmaging.state.nm.us/Contact_Us.aspx

Phone: 1-800-432-2080, 1-505-476-4937

New Mexico Ombudsman Resources

Website: https://www.nmaging.state.nm.us/Long_Term_Ombudsman.aspx

Email: http://www.nmaging.state.nm.us/Contact_Us.aspx

Phone: 1-866-451-2901

Name of Director: Zackary Quintero , Interim State LTC Ombudsman

New York Area Agency on Aging Resources

Website: https://aging.ny.gov/

Email: NYSOFA@aging.ny.gov

Phone: 1-844-697-6321

New York Ombudsman Resources

Website: https://aging.ny.gov/long-term-care-ombudsman-program

https://aging.ny.gov/locationsearch/ombudsmen

Email: ombudsman@aging.ny.gov

Phone: 1 (855) 582-6769

Name of Director: Claudette Royal , State LTC Ombudsman

North Carolina Area Agency on Aging

Website: https://www.ncdhhs.gov/divisions/daas

Phone: 919-855-3400

North Carolina Ombudsman

Website: https://www.ncdhhs.gov/assistance/adult-services/long-term-care-ombudsman

Email: Victor.orija@dhhs.nc.gov, renee.kea@dhhs.nc.gov  or lakendra.dixon@dhhs.nc.gov

Phone: 919-855-3400 (Joyce Massey-Smith – Director)

Name of Director: Victor Orija , State Ombudsman (Joyce Massey-Smith – Director)

North Dakota Area Agency on Aging Resources

Website: https://www.nd.gov/dhs/services/adultsaging/

Email: carechoice@nd.gov

Phone: 1-855-462-5465

North Dakota Ombudsman Resources

Website: https://www.nd.gov/dhs/services/adultsaging/ombudsman.html

Email: dhsagingombud@nd.gov

Phone: 855-462-5465, select option 3 and ask for the Long Term Care Ombudsman Program.

Ohio Area Agency on Aging Resources

Website: http://ohioaging.org/area-agencies/

Email: http://ohioaging.org/contact-us/

Phone: 614-481-3511

Ohio Ombudsman Resources

Website: https://ohio.gov/wps/portal/gov/site/residents/resources/office-of-the-state-long-term-care-ombudsman

https://aging.ohio.gov/wps/portal/gov/aging/care-and-living/get-help/get-an-advocate

Email: OhioOmbudsman@age.ohio.gov

Phone: (1-800-282-1206

Name of Director: Beverley Laubert , State LTC Ombudsman

Oklahoma Area Agency on Aging Resources

Wesbite: https://www.agingcare.com/local/oklahoma-aging-services-division-oklahoma-city-area-agency-on-aging-ok

Email: info@okdrs.gov

Phone: 405) 521-2281

Oklahoma Ombudsman Resources

Website: https://oklahoma.gov/okdhs/services/aging-services/ombudsman.html

https://oklahoma.gov/okdhs/services/ aging/ombudsmensupervisorkeypersonnel.html

Email: ombudsman.intake.line@okdhs.org

Phone: (405) 521-2281

Name of Director: William Whited , State LTC Ombudsman

Oregon Area Agency on Aging Resources

Website: http://www.o4ad.org/

Email: info@o4ad.org

Phone: 503-463-8692

Oregon Ombudsman Resources

Website: https://www.oltco.org/oltco/index.html

Email: ltco.info@oregon.gov

Phone: 800-522-2602 | 503-378-6533

Name of Director: Fred Steele , State LTC Ombudsman

Pennsylvania Area Agency on Aging Resources

Website: https://www.aging.pa.gov/local-resources/Pages/AAA.aspx

Email: aging@pa.gov

Phone: (717) 783-1550

Pennsylvania Ombudsman Resources

Website: https://www.aging.pa.gov/aging-services/Pages/Ombudsman.aspx

Email: aging@pa.gov

Phone: (717) 783-1550

Name of Director: Margaret Barajas , State LTC Ombudsman

Rhode Island Area Agency on Aging Resources

Website: http://oha.ri.gov/index.php

Email: http://oha.ri.gov/get-involved/feedback/feedback-form/

Phone: 401-462-3000

Rhode Island Ombudsman Resources

Website: http://oha.ri.gov/what-we-do/protect/ltco/

Email: http://oha.ri.gov/get-involved/feedback/feedback-form/

Phone: 401-462-3000

Name of Director: Kathleen Heren , State LTC Ombudsman

South Carolina Area Agency on Aging Resources

Website: https://aging.sc.gov/

Email: https://aging.sc.gov/form/contact

Phone: 1-800-868-9095

South Carolina Ombudsman Resources

Website: http://ombudsman.sc.gov/

Email: https://aging.sc.gov/form/contact

Phone: 1-800-868-9095

Name of Director: A. Dale Watson , State LTC Ombudsman

South Dakota Area Agency on Aging Resources

Website: https://dhs.sd.gov/LTSS/default.aspx

Phone: https://dhs.sd.gov/contactus.aspx

South Dakota Ombudsman Resources

Website: https://dhs.sd.gov/ltss/ombudsman.aspx

Local Offices: https://dhs.sd.gov/ltss/ombudsmanoffices.aspx

Email: LTCO@state.sd.us

Phone: 1.866.854.5465

Tennessee Area Agency on Aging Resources

Website: https://www.tn.gov/aging/resource-maps/tennessee-area-agencies-on-aging-and-disability.html

Email: laverdia.mccullough@tn.gov

Phone: (615) 741-2056

Tennessee Ombudsman Resources

Website: https://www.tn.gov/aging/our-programs/long-term-care-ombudsman.html

Email: quiteka.moten@tn.gov

Phone: 615-253-5412

Texas Area Agency on Aging Resources

Website: https://hhs.texas.gov/doing-business-hhs/provider-portals/long-term-care-providers/area-agencies-aging-aaa

Email: AAA.help@hhsc.state.tx.us

Phone: 855-937-2372

Texas Ombudsman Resources

Website: https://apps.hhs.texas.gov/news_info/ombudsman/

Email: ltc.ombudsman@hhsc.state.tx.us

Phone: 1-800-252-2412

Name of Director: Patty Ducayet , State LTC Ombudsman

Utah Area Agency on Aging Resources

Website: https://daas.utah.gov

Email: dhsinfo@utah.gov

Phone: (801) 538-4171

Utah Ombudsman Resources

Website: https://daas.utah.gov/long-term-care-ombudsman/

https://daas.utah.gov/ombudsman-locations/

Email: dmusto@utah.gov

Phone: (801) 538-3910

Name of Director: Daniel Musto , State LTC Ombudsman

Vermont Area Agency on Aging

Website: https://www.vermont4a.org/

Email: janet@vermont4a.org

Phone: 1-800-642-5119   

Vermont Ombudsman

Website: https://asd.vermont.gov/services/ltc-ombudsman-program

Email: https://vtlawhelp.org/vtlegal_gethelp

Phone: 1-800-917-7787

Name of Director: Sean Londergan , State LTC Ombudsman

Virginia Area Agency on Aging Resources

Website: https://www.vda.virginia.gov/aaamap.htm

Email: Kathryn.hayfield@dars.virginia.gov

Phone: 804-662-9333, Toll Free: 800-552-3402

Virginia Ombudsman Resources

Website: https://elderrightsva.org/

https://elderrightsva.org/locations.htm#dir

Email: ombudsman@dars.virginia.gov

Phone: 800-552-3402, (804) 565-1600

Washington State Area Agency on Aging Resources

Website: https://www.dshs.wa.gov/altsa/home-and-community-services/agencies-help

Phone: 1-800-833-6384

Washington State Ombudsman Resources

Website: https://www.waombudsman.org/

Email: ltcop@mschelps.org

Phone: 1-800-562-6028

Name of Director: Patricia Hunter, State Ombudsman

West Virginia Area Agency on Aging Resources

Website:http://www.wvseniorservices.gov/GettingAnswers/OverviewofAgingProgramsInWestVirginia/AreaAgenciesonAging/tabid/97/Default.aspx

Email: robert.e.rowall@wv.gov

Phone: (304) 558-3317

West Virginia Ombudsman Resources

Website: http://www.wvseniorservices.gov/StayingSafe/LongTermCareOmbudsmanProgram/tabid/81/Default.aspx

http://www.wvseniorservices.gov/LinkClick.aspx?fileticket=twbgtHAqKXc%3d&tabid=81

Phone: 1-800-834-0598 

Name of Director: Suzanne Messenger , State LTC Ombudsman

Wisconsin Area Agency on Aging Resources

Website: https://www.dhs.wisconsin.gov/aging/offices/regaaas.htm

Email: kathleen.steele@dhs.wisconsin.gov

Phone: 608-266-2536 (Kathleen Steele)

Wisconsin Ombudsman Resources

Website: http://longtermcare.wi.gov/

Email: BOALTC@Wisconsin.Gov

Phone: 1-800-815-0015

Name of Director: Heather A. Bruemmer , State LTC Ombudsman

Wyoming Area Agency on Aging Resources

Website: https://health.wyo.gov/aging/

Email: https://health.wyo.gove/header-contact-form//?page-id=86

Phone: 307-777-7995, 800-442-2766

Wyoming Ombudsman Resources

Website: https://health.wyo.gov/admin/long-term-care-ombudsman-program/

http://www.wyomingseniors.com/

Email: https://health.wyo.gov/header-contact-form/?page-id=15709

Phone: 307-777-2885

Name of Director: Patricia Hall , State LTC Ombudsman

Washington DC Area Agency on Aging Resources

Website: https://dacl.dc.gov/

Email: dacl@dc.gov

Phone: (202) 724-5626

Washington DC Ombudsman Resources

Website: https://dhcf.dc.gov/page/office-health-care-ombudsman-and-bill-rights

Email: dcoa@dc.gov

healthcareombudsman@dc.gov

Phone: (202) 724-5626