What can we do to help our loved one when they are crying?
Crying (2:37 min.)
- Know-How Category(ies): Why's & What to Do's
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Alabama Resources
Area Agency on Aging
Email: ageline@adss.alabama.gov
Phone: 334-242-5743 or 1-877-425-2243
First Methodist Montgomery (Respite Ministry)
2416 W. Cloverdale Park Rd.Montgomery, Alabama 36106
Contact: Daphne Johnston - djohnston@fumcmontgomery.org
Auburn United Methodist (REACH)
137 S. Gay St
Auburn, AL 36830
Contact: Christine Brody - Christine.Browdy@aumc.net
St. Luke’s Episcopal Church (Founder’s Place)
3736 Montrose Rd
Mountain Brook, AL 35213
Contact: Susannah Whitsett - swhitsett@saint-lukes.com
Jewish Collat Services (CARES)
3940 Montclair Rd
Birmingham, AL 35213
Contact: Pam Leonard - pam@cjfsbham.org
Canterbury United Methodist (Encore)
350 Overbrook Rd
Mountain Brook, AL 35213
Contact: Patti Williams - encorepatti@gmail.com
First Methodist of Dothan (Respite Care)
1380 West Main St.
Dothan, AL 36301
Contact: katie@fumcdothan.org
Asbury United Methodist (Anchor)
6690 Cahaba Valley Rd.
Birmingham, AL 35242
Contact: Gina McIntyre
Grace Episcopal Church (Grace Place)
305 Arnold St NE
Cullman, AL 35055-2910
Contact: Melva Jackson - melvalayne@yahoo.com
First Methodist Guntersville (Marshall County Adult Day Program)
539 Gunter Ave.
Guntersville, AL 35976
Contact: Lulu Dobbs - lula.dobbs@gfumc.net
First Methodist Eufaula (Connections)
101 E. Barbour St.
Eufaula, AL 36027
Contact: Caty Richardson - caty.richardson@chlaw.com
First Methodist Demopolis (Salt)
200 E Decatur St Demopolis, AL 36732
Contact: Bambi Hamilton - adeer2@bellsouth.net
Fairhope United Methodist (Sheppard’s Place)
155 S Section St
Fairhope, AL 36532
Contact: Susi Caminetti - susiehc@gmail.com
Arizona Resources
Email: CommunityServices@azag.gov; More direct emails at specific agency websites.
Phone: 602) 264-HELP – to report senior abuse.
California Resources
Email: https://www.aging.ca.gov/Contact_Us/Contact_the_California_Department_of_Aging/
Phone: 1-800-510-2020
Colorado Area Agency on Aging Resources
Website: https://drcog.org/programs/area-agency-aging
Email: AreaAgencyonAging@drcog.org
Phone: 303-480-6700 ; 1(866) 959-3017
Ombudsman Resources
Website: https://disabilitylawco.org/colorado-long-term-care-ombudsman
Email: sengelking@disabilitylawco.org (State PACE ombudsman)
Phone: 303.722.0300
Name of Director: Leah McMahon
Connecticut Area Agency on Aging Resources
Website: https://portal.ct.gov/AgingandDisability/Content-Pages/Topics-A-Z/Area-Agencies-on-Aging
Email: Kathleen.sullivan@ct.gov
Phone: (860) 424-5055
State Ombudsman Resources
Website: https://portal.ct.gov/LTCOP ; For regional list https://portal.ct.gov/LTCOP/Content/Contact-Us/All-Regions
Email: ltcop@ct.gov
Phone 1-866-388-1888 or 860-424-5200
Delaware Area Agency on Aging Resources
Website: https://dhss.delaware.gov/dsaapd/
Email: delawareadrc@delaware.gov
Phone: 1-800-223-9074
Deleware Ombudsman Resources
Website: https://www.dhss.delaware.gov/dsaapd/ltcop.html
District List Website: http://ombudsman.myflorida.com/DistrictsList.php
Email: DelawareADRC@delaware.gov
Phone: 1-800-223-9074
Florida Area Agency on Aging Resources
Website: http://elderaffairs.state.fl.us/doea/arc.php
Email: information@elderaffairs.org
Phone: 850-414-2000
Florida State Ombudsman Resources
Website: http://ombudsman.myflorida.com/
Email: LTCOPInformer@elderaffairs.org
Phone: 850-414-2323 or toll-free 1-888-831-0404
Georgia Area Agency on Aging Resources
Website: https://aging.georgia.gov/locations
Email: https://dhs.georgia.gov/contact-form
Phone: (404) 657-5258
Georgia Ombudsman Resources
Website: https://www.georgiaombudsman.org/
Email: Melanie.McNeil@osltco.ga.gov
Phone: 866-552-4464
Name of Director: Melanie McNeil
Hawaii Area Agency on Aging Resources
Website: https://health.hawaii.gov/eoa/
Email: eoa@doh.hawaii.gov
Phone: (808) 586-0100
Hawaii State Ombudsman Resources
Website: https://www.ombudsman.hawaii.gov/
Email: complaints@ombudsman.hawaii.gov
Phone: (808) 587-0770
Name of State Ombudsman: John G McDermott
Idaho Area Agency on Aging Resources
Website: https://aging.idaho.gov/area-agencies-on-aging/
Email: ICOA@aging.idaho.gov
Phone: (208) 334-3833 Toll Free 1-877-471-2777
Idaho Ombudsman Resources
Website: https://aging.idaho.gov/stay-safe/ombudsman/
Email: cathy.hart@aging.idaho.gov
Phone: 208-334-3833
Name of Director: Cathy Hart
Illinois Area Agency on Aging Resources
Website: https://www2.illinois.gov/aging/forprofessionals/Pages/AreaAgenciesOnAging.aspx
Email: cheryl.barrett@illinois.gov
Phone: 1-800-252-8966
Illinois Ombudsman Resources
Website: https://www2.illinois.gov/aging/programs/LTCOmbudsman/Pages/default.aspx
Local List Emails: https://www2.illinois.gov/aging/programs/LTCOmbudsman/Pages/default.aspx
Email: aging.ilsenior@illinois.gov
Phone: 1-800-252-8966 - Senior Helpline
Name of Director: Kelly Richards
Indiana Area Agency on Aging Resources
Website: https://www.in.gov/fssa/da/area-agencies-on-aging/
Email: https://faqs.in.gov/hc/en-us/requests/new
Phone: 800-986-3505
Indiana Ombudsman Resources
Website: https://www.in.gov/ombudsman/
https://www.in.gov/ombudsman/long-term-care-ombudsman/contact-information/
Email: LongTermCareOmbudsman@ombudsman.IN.gov
Phone: 800-622-4484 or 317-232-7134
Name of Director: Lynn Clough – State Ombudsman
Iowa Area Agency on Aging Resources
Website: https://iowaaging.gov/area-agencies-aging/find-your-local-area-agency-aging
Email: https://iowaaging.gov/contact-us
Phone: 1-800-532-3213
Iowa Ombudsman Resources
Website: https://ombudsman.ks.gov/ and https://ombudsman.ks.gov/contact-the-office
Email: ombudsman@legis.iowa.gov
Phone: 515.281.3592
Name of Director: Cindy Pederson
Kansas Area Agency on Aging Resources
Website: https://www.kdads.ks.gov/commissions/commission-on-aging/aging-and-disability-resource-centers
Email: https://k4ad.org/contact-us All emails under the Area Agency on Aging Regional List
Phone: 855-200-ADRC (2372)
Kansas Ombudsman Resources
Website: https://ombudsman.ks.gov/ For individual counties https://ombudsman.ks.gov/contact-the-office
Email: Barbara.hickert@ks.gov
Phone: (785) 296 - 3017 Toll FREE (877) 662 - 8362
Name of Director: Barbara Hickert, State LTC Ombudsman
Kentucky Area Agency on Aging Resources
Website: https://chfs.ky.gov/agencies/dail/Pages/aaail.aspx
Email: chfs.listens@ky.gov
Phone: (502) 564-6930
Kentucky Ombudsman Resources
Website: https://chfs.ky.gov/agencies/os/omb/Pages/default.aspx
Email: sherryculp@ombuddy.org
Phone: (859) 277-9215 Toll Free:(800) 372-2991
Name of Director: Sherry Culp, State Ombudsman
Louisiana Area Agency on Aging Resources
Website: http://goea.louisiana.gov/index.cfm?md=pagebuilder&tmp=home&pid=10&pnid=0&nid=8
Email: Shirely.Merrick@la.gov
Phone: (225) 342-7100
Louisiana Ombudsman Resources
Website: http://goea.louisiana.gov/index.cfm?md=pagebuilder&tmp=home&pid=107&pnid=2&nid=15
Email: StateOmbudsman@la.gov
Phone: (225) 342-7100 Toll-Free: (866) 632-0922
Name of Director: Rosa Walton, State Long Term Care Ombudsman
Maine Area Agency on Aging Resources
Website: https://www.maine.gov/dhhs/oads/get-support/older-adults-disabilities/area-agencies-on-aging
Phone: 1-877-353-3771
Maine Ombudsman Resources
Website: https://www.maineombudsman.org/
Email: MLTCOP@MaineOmbudsman.org
Phone: (207) 621-1079 (800) 499-0229
Name of Director: Brenda Gallant, State LTC Ombudsman
Maryland Area Agency on Aging Resources
Website: https://aging.maryland.gov/accesspoint/Pages/Area-Agencies-on-Aging.aspx
Phone: (410) 767-1100 or (800) 243-3425
Maryland Ombudsman Resources
Website: https://aging.maryland.gov/Pages/state-long-term-care-ombudsman.aspx
https://aging.maryland.gov/Documents/OmbudsmanLocation.pdf
Phone: (410) 767-1100 or (800) 243-3425
Massachusetts Area Agency on Aging Resources
Website: http://www.caremassachusetts.org/list10_MA_Aging_Services_senior_centers.htm
Email: http://www.caremassachusetts.org/a1_MA_request.htm
Phone: (617) 727-7750
Massachusetts Ombudsman Resources
Website: https://www.mass.gov/service-details/ombudsman-programs
Phone: (800) 243-4636
Name of Director: Carolyn Fenn
Michigan Area Agency on Aging Resources
Website: https://www.michigan.gov/osa/1,4635,7-234-64081-295815--,00.html
Email: AASAInfo@michigan.gov
Phone: 517-241-4100
Michigan Ombudsman Resources
Website: https://mltcop.org/
Email: https://mltcop.org/contact
Phone: Local Ombudsman 1-866-485-9393 State Ombudsman Phone: (517) 827-8040
Minnesota Area Agency on Aging Resources
Website: https://mn.gov/board-on-aging/about-us/area-agencies/
Email: mba.dhs@state.mn.us
Minnesota Ombudsman Resources
Website: https://mn.gov/dhs/people-we-serve/seniors/services/ombudsman/
Emaill: cheryl.hennen@state.mn.us
https://www.health.state.mn.us/facilities/regulation/billofrights/docs/ombudsdir.pdf
Phone: 651-431-2555, toll-free at 800-657-3591
Mississippi Area Agency on Aging Resources
Website: https://www.mdhs.ms.gov/adults-seniors/area-agencies-on-aging/
Phone: 601-359-4929
Mississippi Ombudsman Resources
Website: https://www.mdhs.ms.gov/adults-seniors/state-long-term-care-ombudsman/
Email: lisam.smith@mdhs.ms.gov (State Ombudsman)
Email List: https://www.mdhs.ms.gov/adults-seniors/state-long-term-care-ombudsman/
Phone: 601-359-4500
Name of Director: Lisa Smith, State Ombudsman
Missouri Area Agency on Aging Resources
Website: https://health.mo.gov/seniors/aaa/
Email: info@health.mo.gov
Phone: 573-526-4542
Missouri Ombudsman Resources
Website: https://health.mo.gov/seniors/ombudsman/
https://health.mo.gov/seniors/ombudsman/pdf/OmbudRegion.pdf
Email: LTCOmbudsman@health.mo.gov
Phone: (800) 309-3282
Name of Director: Jenny Hollandsworth , State LTC Ombudsman
Montana Area Agency on Aging Resources
Website: https://dphhs.mt.gov/sltc/aging/areaagenciesonaging
Email: http://sfx.vqo.mybluehost.me/M4A/?page_id=57
Phone: (406) 444-4077
Montana Ombudsman Resources
Website: https://dphhs.mt.gov/sltc/aging/longtermcareombudsman
https://dphhs.mt.gov/Portals/85/sltc/documents/Ombudsman/ OmbudsmanList_1.pdf?ver=2020-12-02-153226-383
Email: slee@ncils.org
Phone: 1-800-332-2272
| Name of Director: Shellye Lee, State Long-Term Care Ombudsman |
Nebraska Area Agency on Aging Resources
Website: https://nebaaaa.org/
Email: https://nebaaaa.org/contact.html
Phone: 402-471-4624
Nebraska Ombudsman Resources
Website: http://dhhs.ne.gov/Pages/Aging-Ombudsman.aspx
http://dhhs.ne.gov/Documents/LTCO%20Service%20Map.pdf
Email: DHHS.LTCOmbudsman@nebraska.gov
Phone: (800) 942-7830
Name of Director:
| Penny Clark, State Long Term Care Ombudsman |
Nevada Area Agency on Aging Resources
Website: http://adsd.nv.gov/Programs/ADSD_Programs/
Email: BEAS@dhhs.nh.gov
Phone: (603) 271-9203
Nevada Ombudsman Resources
Website: http://adsd.nv.gov/Programs/Seniors/LTCOmbudsman/ LTCOmbudsProg/
Email: adsd@adsd.nv.gov
Phone: (775) 687-4210
| Name of Director: Jennifer Williams-Woods, State LTC Ombudsman |
New Hampshire Area Agency on Aging Resources
Website: https://www.dhhs.nh.gov/dcbcs/beas/
Email: BEAS@dhhs.nh.gov
Phone: (603) 271-9203
New Hampshire Ombudsman Resources
Website: https://www.dhhs.nh.gov/oltco/
Email: OLTCO@dhhs.nh.gov
Phone: (603) 271-4375, (800) 442-5640
| Name of Director: Susan Buxton, State LTC Ombudsman |
New Jersey Area Agency on Aging Resources
Websitehttps://www.state.nj.us/humanservices/doas/home/aaaa.html
Email: https://www.state.nj.us/humanservices/doas/contact/email/
Phone: 1-877-222-3737
New Jersey Ombudsman Resources
Website: https://www.nj.gov/ooie/
Email: ombudsman@ltco.nj.gov
Phone: 1-800-792-9770
Name of Director: Laurie Facciarossa Brewer , State LTC Ombudsman
New Mexico Area Agency on Aging Resources
Website:http://www.nmaging.state.nm.us/aaa.aspx
Email: http://www.nmaging.state.nm.us/Contact_Us.aspx
Phone: 1-800-432-2080, 1-505-476-4937
New Mexico Ombudsman Resources
Website: https://www.nmaging.state.nm.us/Long_Term_Ombudsman.aspx
Email: http://www.nmaging.state.nm.us/Contact_Us.aspx
Phone: 1-866-451-2901
Name of Director: Zackary Quintero , Interim State LTC Ombudsman
New York Area Agency on Aging Resources
Website: https://aging.ny.gov/
Email: NYSOFA@aging.ny.gov
Phone: 1-844-697-6321
New York Ombudsman Resources
Website: https://aging.ny.gov/long-term-care-ombudsman-program
https://aging.ny.gov/locationsearch/ombudsmen
Email: ombudsman@aging.ny.gov
Phone: 1 (855) 582-6769
Name of Director: Claudette Royal , State LTC Ombudsman
North Carolina Area Agency on Aging
Website: https://www.ncdhhs.gov/divisions/daas
Phone: 919-855-3400
North Carolina Ombudsman
Website: https://www.ncdhhs.gov/assistance/adult-services/long-term-care-ombudsman
Email: Victor.orija@dhhs.nc.gov, renee.kea@dhhs.nc.gov or lakendra.dixon@dhhs.nc.gov
Phone: 919-855-3400 (Joyce Massey-Smith – Director)
Name of Director: Victor Orija , State Ombudsman (Joyce Massey-Smith – Director)
North Dakota Area Agency on Aging Resources
Website: https://www.nd.gov/dhs/services/adultsaging/
Email: carechoice@nd.gov
Phone: 1-855-462-5465
North Dakota Ombudsman Resources
Website: https://www.nd.gov/dhs/services/adultsaging/ombudsman.html
Email: dhsagingombud@nd.gov
Phone: 855-462-5465, select option 3 and ask for the Long Term Care Ombudsman Program.
Ohio Area Agency on Aging Resources
Website: http://ohioaging.org/area-agencies/
Email: http://ohioaging.org/contact-us/
Phone: 614-481-3511
Ohio Ombudsman Resources
https://aging.ohio.gov/wps/portal/gov/aging/care-and-living/get-help/get-an-advocate
Email: OhioOmbudsman@age.ohio.gov
Phone: (1-800-282-1206
Name of Director: Beverley Laubert , State LTC Ombudsman
Oklahoma Area Agency on Aging Resources
Email: info@okdrs.gov
Phone: 405) 521-2281
Oklahoma Ombudsman Resources
Website: https://oklahoma.gov/okdhs/services/aging-services/ombudsman.html
https://oklahoma.gov/okdhs/services/ aging/ombudsmensupervisorkeypersonnel.html
Email: ombudsman.intake.line@okdhs.org
Phone: (405) 521-2281
Name of Director: William Whited , State LTC Ombudsman
Oregon Area Agency on Aging Resources
Website: http://www.o4ad.org/
Email: info@o4ad.org
Phone: 503-463-8692
Oregon Ombudsman Resources
Website: https://www.oltco.org/oltco/index.html
Email: ltco.info@oregon.gov
Phone: 800-522-2602 | 503-378-6533
Name of Director: Fred Steele , State LTC Ombudsman
Pennsylvania Area Agency on Aging Resources
Website: https://www.aging.pa.gov/local-resources/Pages/AAA.aspx
Email: aging@pa.gov
Phone: (717) 783-1550
Pennsylvania Ombudsman Resources
Website: https://www.aging.pa.gov/aging-services/Pages/Ombudsman.aspx
Email: aging@pa.gov
Phone: (717) 783-1550
Name of Director: Margaret Barajas , State LTC Ombudsman
Rhode Island Area Agency on Aging Resources
Website: http://oha.ri.gov/index.php
Email: http://oha.ri.gov/get-involved/feedback/feedback-form/
Phone: 401-462-3000
Rhode Island Ombudsman Resources
Website: http://oha.ri.gov/what-we-do/protect/ltco/
Email: http://oha.ri.gov/get-involved/feedback/feedback-form/
Phone: 401-462-3000
Name of Director: Kathleen Heren , State LTC Ombudsman
South Carolina Area Agency on Aging Resources
Website: https://aging.sc.gov/
Email: https://aging.sc.gov/form/contact
Phone: 1-800-868-9095
South Carolina Ombudsman Resources
Website: http://ombudsman.sc.gov/
Email: https://aging.sc.gov/form/contact
Phone: 1-800-868-9095
Name of Director: A. Dale Watson , State LTC Ombudsman
South Dakota Area Agency on Aging Resources
Website: https://dhs.sd.gov/LTSS/default.aspx
Phone: https://dhs.sd.gov/contactus.aspx
South Dakota Ombudsman Resources
Website: https://dhs.sd.gov/ltss/ombudsman.aspx
Local Offices: https://dhs.sd.gov/ltss/ombudsmanoffices.aspx
Email: LTCO@state.sd.us
Phone: 1.866.854.5465
Tennessee Area Agency on Aging Resources
Website: https://www.tn.gov/aging/resource-maps/tennessee-area-agencies-on-aging-and-disability.html
Email: laverdia.mccullough@tn.gov
Phone: (615) 741-2056
Tennessee Ombudsman Resources
Website: https://www.tn.gov/aging/our-programs/long-term-care-ombudsman.html
Email: quiteka.moten@tn.gov
| Phone: 615-253-5412 |
Texas Area Agency on Aging Resources
Email: AAA.help@hhsc.state.tx.us
Phone: 855-937-2372
Texas Ombudsman Resources
Website: https://apps.hhs.texas.gov/news_info/ombudsman/
Email: ltc.ombudsman@hhsc.state.tx.us
Phone: 1-800-252-2412
Name of Director: Patty Ducayet , State LTC Ombudsman
Utah Area Agency on Aging Resources
Website: https://daas.utah.gov
Email: dhsinfo@utah.gov
Phone: (801) 538-4171
Utah Ombudsman Resources
Website: https://daas.utah.gov/long-term-care-ombudsman/
https://daas.utah.gov/ombudsman-locations/
Email: dmusto@utah.gov
Phone: (801) 538-3910
Name of Director: Daniel Musto , State LTC Ombudsman
Vermont Area Agency on Aging
Website: https://www.vermont4a.org/
Email: janet@vermont4a.org
Phone: 1-800-642-5119
Vermont Ombudsman
Website: https://asd.vermont.gov/services/ltc-ombudsman-program
Email: https://vtlawhelp.org/vtlegal_gethelp
Phone: 1-800-917-7787
Name of Director: Sean Londergan , State LTC Ombudsman
Virginia Area Agency on Aging Resources
Website: https://www.vda.virginia.gov/aaamap.htm
Email: Kathryn.hayfield@dars.virginia.gov
Phone: 804-662-9333, Toll Free: 800-552-3402
Virginia Ombudsman Resources
Website: https://elderrightsva.org/
https://elderrightsva.org/locations.htm#dir
Email: ombudsman@dars.virginia.gov
Phone: 800-552-3402, (804) 565-1600
Washington State Area Agency on Aging Resources
Website: https://www.dshs.wa.gov/altsa/home-and-community-services/agencies-help
Phone: 1-800-833-6384
Washington State Ombudsman Resources
Website: https://www.waombudsman.org/
Email: ltcop@mschelps.org
Phone: 1-800-562-6028
Name of Director: Patricia Hunter, State Ombudsman
West Virginia Area Agency on Aging Resources
Email: robert.e.rowall@wv.gov
Phone: (304) 558-3317
West Virginia Ombudsman Resources
Website: http://www.wvseniorservices.gov/StayingSafe/LongTermCareOmbudsmanProgram/tabid/81/Default.aspx
http://www.wvseniorservices.gov/LinkClick.aspx?fileticket=twbgtHAqKXc%3d&tabid=81
Phone: 1-800-834-0598
Name of Director: Suzanne Messenger , State LTC Ombudsman
Wisconsin Area Agency on Aging Resources
Website: https://www.dhs.wisconsin.gov/aging/offices/regaaas.htm
Email: kathleen.steele@dhs.wisconsin.gov
Phone: 608-266-2536 (Kathleen Steele)
Wisconsin Ombudsman Resources
Website: http://longtermcare.wi.gov/
Email: BOALTC@Wisconsin.Gov
Phone: 1-800-815-0015
Name of Director: Heather A. Bruemmer , State LTC Ombudsman
Wyoming Area Agency on Aging Resources
Website: https://health.wyo.gov/aging/
Email: https://health.wyo.gove/header-contact-form//?page-id=86
Phone: 307-777-7995, 800-442-2766
Wyoming Ombudsman Resources
Website: https://health.wyo.gov/admin/long-term-care-ombudsman-program/
http://www.wyomingseniors.com/
Email: https://health.wyo.gov/header-contact-form/?page-id=15709
Phone: 307-777-2885
Name of Director: Patricia Hall , State LTC Ombudsman
Washington DC Area Agency on Aging Resources
Website: https://dacl.dc.gov/
Email: dacl@dc.gov
Phone: (202) 724-5626
Washington DC Ombudsman Resources
Website: https://dhcf.dc.gov/page/office-health-care-ombudsman-and-bill-rights
Email: dcoa@dc.gov
Phone: (202) 724-5626